Tag Archives: google
What is Google TV?
Why doesn’t the clickthrough data in Webmaster Tools match what I see in Google Analytics?
Search Engine Optimization Tutorial – Google Site Command
How long does it take for Rich Snippets to appear? Google’s Matt Cutts answers [video]
How to Manage Your Presence on Google Maps
How to Manage Your Presence on Google Maps
Oct 05, 2010 –
Did you know you can use Google Maps to promote your business? Many of the features that you might normally associate with Yelp are actually included in what Google calls Place Pages. And since they’re integrated tightly with the hugely popular Google Maps, you won’t want to ignore them.
Even if Google already lists you, you’ll want to claim your page and make sure all the information is accurate. Either creating a Place Page for your business or acquiring its existing one is easy if you know how to do it.
Below is an introduction to using Google’s provided tools to incentivize would-be customers or clients to stop by. It will get you started with managing your presence on Google Maps, but for the deeper cuts you might eventually want to refer to Google’s vast guide to Google Places.
Claim Your Listing
The first step is to check whether your business is already listed on Google Maps. Simply go to the Google Maps website and search for your business. If it comes up, click on its placemark or listing in the left panel. In the pop-up that appears, you’ll see an option to “Edit” the business details (it might be hidden behind a “More” link). Click it.
If the business is unclaimed, anyone can edit the details. Think of it like >Wikipedia. Since you’re planning on curating your presence on Google Maps, click the “Claim your business” link. You’ll be prompted with three options: “Edit my business information,” “Suspend this listing,” or “This isn’t my listing.” Suspending the listing will remove your business from Google Maps. Choosing “This isn’t my listing” will start the process for adding a completely new listing for your business. “Edit my business information” will claim the current listing.
If your company doesn’t already appear on the map, go to the Google Places home page and click “Add a new business.” You can manage up to 100 listings on your account.
In any of those cases, Google will have to verify that the business is actually yours; the company will send you a unique PIN number via snail mail or telephone.
Add Information About Your Business
This is the most important part—and the easiest! You’ll want to start with name, address, phone number, website, hours of operation and which payment options you accept. Then you can upload photos directly or videos through YouTube.
It’s also important to choose categories to describe your business, as they’ll help people find you with keyword searches. You can create your own fields under “Additional details” if you want to. You can even specify your delivery range if delivery is a service that you offer.
Go the Extra Mile: Offer Coupons and Advertise
You can give Google Maps users coupons as an incentive to actually stop by your business. You can put whatever you want on the coupon, and Google provides the tools to format and distribute it.
To create one, log in to Google Places and click on the “Coupon” tab. The creation tools are easy to use and self-explanatory for the most part. Just save your coupon to make it appear on Google’s website. Would-be customers can print it off and bring it when they visit.
It’s also possible to make your business stand out from the crowd on Google Maps using advertising. You can either use Google’s AdWords program or a relatively new tool called “Tags.” The latter makes your business stand out on the map by marking it with a very noticeable yellow tag.
Users who investigate the Tag will see coupons, photos or other special content you want to highlight. You can sign up at Google’s Tags web page for $25 per month — the first month is free.
Measure Your Success
It’s important to make sure that all this is actually working for you and to tweak your strategy to see what’s most effective. Google hosts a Dashboard (you’ll see it when you log in) for business owners that displays data about how often your business is appearing in users’ searches (“impressions”) and how frequently those users are actually clicking through for more info (“actions”).
This information can be very helpful, particularly in finding out whether the categories you selected are actually getting your business info in front of more eyeballs. With some tweaking and trial and error, you can optimize your search presence.
There’s just one thing to remember: These search analytics reflect a period of 30 days ending about 48 hours ago. That is to say, you won’t see any changes right away. So be sure and give Google time to collect the necessary data before making judgments!
Google starts showing full page previews in search results
Google is today testing a major new layout to their search results – full page previews of the target site and blue backgrounds behind the search results when you hover over them. Click the image below for a full size version.
One of the fascinating things about this is that they are highlighting certain sections of the page in orange and expanding the text to provide a snippet of information. This shows that they have the technology to know exactly where a piece of text is on every single web page. The snippets highlighted are not always the same as the snippet in the search results.
The size of the preview seems to be pretty much the full page although some longer pages are cropped at the bottom. You can click anywhere on the preview to take you directly to the site.
In addition to this they are now showing multiple results from the same site without indenting the results – see how myvouchercodes.co.uk has 1st and 2nd for the query above. This change follows a similar one they did in August Google to start showing more results from one particular site when users entered a brand related query.
Look how freelanceuk.com has 2nd & 3rd for the query above.
This new change is for non-brand queries as well. We have seen sites occupying 2nd, 3rd, 4th and 5th for some queries!
To be 100% clear – this is not a plugin. I’m using Google Chrome incognito mode with no plugins installed.
Does the number of subdirectories in a URL affect its search ranking? (Video of Google’s Matt Cutts)
Google and Apple prepare for mobile advertising battle | Media | The Guardian
In early June, Steve Jobs demonstrated iAds in front of Apple developers in San Francisco. Photograph: David Paul Morris/Getty Images
British mobile users will soon find themselves embroiled in the epic confrontation taking shape between Apple and Google. iAds, Apple’s bid to run advertisements inside apps, is expected to make its UK debut in September. Separately, Google has adopted what its chief executive, Eric Schmidt, calls a “mobile first” approach, prioritising investment in a medium that has become “fundamental to everything we do”.
With the iPhone moving into mass market territory and the iPad selling 200,000 units a week, Apple’s decision to start selling mobile advertising seems likely to concentrate a few media minds.
In early June, Steve Jobs demonstrated iAds in front of Apple developers in San Francisco. The ad he showed off was a work-in-progress by Nissan. The demo, which included a 15-second video, an interactive application and a form to sign up for a competition, didn’t quite live up to Jobs’s aim of “trying to combine the emotion of video with the interactivity of the web”. But it was slick. In the future, Jobs promised, iAds would bring in the revenue that would allow developers to continue producing “free and low-cost apps to delight users”.
There are early signs that mobile advertising, like everything else touched by Cupertino’s genius, will turn to gold. During the eight weeks leading up to the presentation in San Francisco, Apple sold $60m-worth of iAds to the likes of Unilever and Disney. This compares with the $250m mobile online display revenue generated across the whole of 2009 in the US.
For media owners, there are two major problems with Apple’s ad model, which the analyst Toni Sacconaghi of Bernstein Research suggested in a recent report has the potential to become an $800m-a-year business within the next year.
First, Apple’s approach threatens to reduce media owners to the status of “developers” alongside tens of thousands of competitors. The second problem is that Apple’s business model, like Google’s, reduces media owners’ involvement in advertising markets to a minimum.
Mobile giants
Apple and Google already own the world’s two largest mobile ad networks. Both are already selling ads directly to advertisers. Advertisers, for their part, aren’t paying to reach mobile users attracted by a specific media company. Instead, in the case of iAds, they pay Apple to reach broad swaths of iPhone and iPad users who share common demographic characteristics.
In order to stitch together these communities of users, Apple has been analysing the purchasing history of its 150 million iTunes account holders worldwide who also use iPhones and iPads. Its own hardware produces a separate stream of data about what users do, and where and how they do it. Notably, the privacy policy associated with the iPhone 4 allows Apple, for the first time, to collect anonymised real-time location data on its users.
How much of this data will Apple share with advertisers and publishers? “We talk to Apple a lot,” says one publisher. “But we haven’t had that conversation yet.” The ad industry seems similarly uncertain. Michael Collins, the chief executive of Joule, a WPP-owned mobile agency, recently told Business Week that data sharing is “the question that many of us in the industry are very curious about“.
Google, too, is forging ahead, but in a different way. On the mobile web, it continues to emphasise lead generation rather than branding. Ian Carrington, director of mobile ad sales for Google Europe, Middle East and Africa, sketches out a scenario in which a mobile user is reading a book review on a handset in a cafe. “The accompanying ad will understand its context,” he says. “It will know what book is being discussed in that review. He adds: “You’ve also got GPS in most smartphones now, so your handset can tell you that this book is £5.99 in a shop 100 yards away, and £4.99 in a shop a mile away.”
Google, Carrington says, already knows how to do “the contextual part” of a scenario like this. “We’re still working on the location-based bit,” he adds. Yet the bottom line is that Google’s results-based approach will probably yield small revenues on the mobile web, just as it did on the desktop web.
Despite different approaches to advertising, one thing unites Apple and Google. Both companies want to hold on to a relatively large proportion of the ad revenue they generate. Apple, for example, proposes to pass on to developers 60% of the revenue generated by iAds. Google continues to suggest it passes on to publishers “at least 50%” of the revenue generated by ads it runs next to publishers’ content. These levels of commission will look high to anyone who recalls the 15% commission that used to go to media agencies for bringing in advertising for publishers.
There’s a further reason for publishers to be wary about the mobile web. As it turns out, Apple and Google plan to take a large slice of what, by anyone’s standards, is a very small pie. Last year, the latest in a series of years dubbed the “year of mobile advertising” by industry boosters, advertisers spent a mere £35m trying to reach British mobile users, according to Enders Analysis. That’s 1% of what advertisers spent on all digital advertising and, as Benedict Evans, a consultant at Enders Analysis, points out, less than the £50m he estimates Britons shelled out last year to have pornographic images texted to their handsets.
In the words of one publisher, the cumulative effect of these challenges is a “cautious” and “risk-averse” approach to publishing on tablets and handsets.
Others take a more positive view: Matt Kelly, digital content director at Trinity Mirror‘s national papers, says Apple has the upper hand “because they’re first into the market, they’ve done all of the development, all of the creative hard work”. “They’re reaping that reward,” he adds. “At the moment, content producers are at the mercy of great technology innovators. But it won’t stay that way forever. We may see a swing towards publishing content on Android if Google’s business terms become more attractive.”
Not a bad deal
Kelly is also wary of the argument that Apple and Google are skimming off too much mobile ad revenue. “The overheads at Trinity Mirror’s newspapers are 75% of revenue – for paper, ink, transport and so on. If someone comes along and says, we’ll replicate the revenues, but the bulk of your costs will be 40%, it’s not automatically a bad deal.”
Kelly remains confident about the value of content: “Technology will become commoditised and homogeneous, more open for third parties to come in and innovate and copy. The profits for platforms will decline and the profits associated with content will increase.”
Steve Pinches, lead product development manager at ft.com, says that Apple wants to use iAds to sustain a “huge long tail of apps that really have no easy way of monetising themselves”. Big media is different, argues Pinches. “We have very deep relationships with our advertisers that have been formed over years and years,” he says. “We also have an incredibly deep relationship with our readers.”
Evans also sees positives in Apple’s pricing of iAds. “They’re trying to catalyse the market,” he says. “If they’d gone out and said this is going to be cheap, advertisers would have carried on with their small experimental budgets. “But Apple has told advertisers they’re not spending $80,000 on another experimental campaign. Instead they’re each going to spend a minimum of $1m on each iAds campaign.”
Rupert Murdoch thinks the iPad “may well be the saving of the newspaper industry“. Yet Apple would like to claim the lion’s share of profits from the mobile web by charging a high price for its hardware. By contrast, Schmidt at Google foresees a future in which handsets and airtime are free, subsidised by advertising.
Both Apple and Google need what Jobs describes as “free and low cost” content that engages users and attracts advertisers. On the mobile web, the task facing media owners is to figure out how much revenue they can wring out in return.
What Google’s Nexus One Can Teach Us about E-Commerce
The Nexus One might be Google’s most extraordinary flop yet.
The phone itself was great, with excellent hardware and functionality, but the e-commerce strategy Google attempted to employ failed miserably, with their online store closing less than eight months after opening.
But as with any great success or failure, a lot can be learned by studying what they did. There’s plenty to study too, given the intense media coverage the Nexus One got from the time it was announced until after the store closed last month.
Here are some important lessons Google has offered through their own process of trial and error.
Excellent Customer Service at Launch is Vital
When the Nexus One (N1) came out, Google only offered customer support online, primarily through their user forums and online knowledge base. There was no phone number or other contact method available. It was the same system they offered for most of their products, and it seemed to be working fine, so they figured, “Why change it?”
But most of those products didn’t cost $530.
When you’re using a free app, or even one that costs $50-$100 per year, you may be content with only email tech support or live chat. But you’re going to shell out 10 times that amount, you want the ability to talk to a live person.
Besides, what are you supposed to do if your phone breaks down? You don’t want to wait two or three days for someone to get back to you by e-mail or in the forums. You want to call somebody and take care of the problem right now.
They tried to fix the problem and deliver phone service a month later, but it was too late. A lot of potential customers had already bought a different phone or lost faith in the N1.
And who knows how many millions it cost them?
A Big Brand Doesn’t Solve Everything
The N1 was released in the beginning of January of 2010. At that time, the first really big, mainstream Android-based phones (the Motorola Droid and the HTC Eris) had only been out for two months.
Sure, there had been other phones running on Android prior to that, but they hadn’t gained much market share. Your average smartphone consumer still hadn’t heard of Android.
Google seemed to believe it didn’t matter. They assumed the strength of the Google brand would be enough to make the sale, that people would buy something just because it was from Google.
But it wasn’t true. In the early days, Android was still a relatively techie platform and most people weren’t even aware Google had anything to do with it.
Without the name recognition Android now has, they were fighting an uphill battle. Combined with their poor initial customer service and support strategy, it was just too much doubt for a lot of consumers to overcome.
You Shouldn’t Revolutionize Everything
Always the revolutionary company, Google openly claimed they wanted to reinvent the way cell phones are sold.
They wanted to eliminate distributors. They wanted to end the tyranny of long-term contracts. They wanted to bring cell phones directly to the consumer.
There was only one problem: without subsidies from carriers, the unlocked version of the phone was over $500. There was only one mobile carrier in the U.S., T-Mobile, that offered any kind of discount.
And that made the phone look expensive.
We don’t view smartphones as being worth $500+, because we rarely pay that much for them. We’re used to signing contracts with carriers and getting subsidies, which make the phones much cheaper.
What Google was trying to do was definitely revolutionary, but the problem was the customer couldn’t find a benefit. In fact, from the view of many customers, the new system was inferior to the old one. They were having to pay a lot more for the phone.
What about Other Expensive Smartphones?
I’m sure some will argue that the unsubsidized price of the N1 couldn’t have hurt its sales that much. After all, the original iPhone was priced at $499 or $599, depending on the storage capacity. And that sold just fine.
The big difference here comes down to reputation.
Google obviously has as much name recognition as Apple (probably more in some circles), but they’d been associated with a hardware release before. Sure, they had hundreds of millions of users worldwide, but those were users of free and low-cost products.
Apple, on the other hand, had a proven track record of both hardware and software releases. They had a fan base that was used to paying premium prices for their products and had no problem doing so. Apple was able to leverage this to overcome the high initial price of the iPhone.
The other thing Apple had going for it with the original iPhone was how revolutionary it was. Previous touch screen phones hadn’t worked very well, and none of them had the functionality of the iPhone. Plus, it looked and felt like a premium product, which helped it justify the higher price tag.
The Nexus One, while a great phone, didn’t have the name recognition and wasn’t that revolutionary. It had the best hardware of any Android phone released to date, but besides being more powerful, the overall package just wasn’t that different from the Android phones already out there..
What Could They Have Done Differently?
There are a number of things Google could have done differently that would have greatly increased the chances for success of the N1.
The first would have been building up more recognition for the Android platform prior to trying such a radical strategy. With more name recognition, the N1 would have been starting from a much stronger position and would have had an easier time gaining market share.
A better-thought-out customer service strategy also would have been a big help. Google has a long history of offering primarily web-based support, but that doesn’t carry over well to such an expensive product, as they found out. If they’d offered phone support from day one, they likely would have had more success.
They should’ve also paid more attention to the pricing preferences of their customers. Sure, most people would prefer an unlocked phone, but only a tiny fraction of them are willing to pay double or triple for their phone to get it. If they’d offered partnerships with mobile carriers from the beginning, things might have turned out quite differently.
Is Google Doomed for Failure with Cell Phones?
I don’t think so.
If there’s anything we’ve come to expect from Google, it’s that they learn from their failures as much as anyone else. I wouldn’t be surprised if they make another attempt in the future with a revised sales startegy that addresses the issues covered here. Maybe they’ll even attempt to revolutionize a different part of the industry.
But what do you think?
Have other insights into what Google could have done to make their online N1 store more successful? Anything else they did wrong? Are there features you’d like to see?






